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Mindhaven Care — Care That Understands

YOUR VOICE

Feedback & Complaints

Your voice matters.

We want to hear when something is working well — and just as importantly, when something could be better.

Your feedback helps us improve the quality, safety and experience of our supports. Whether you have feedback, a suggestion or a complaint, we want to hear from you.

Email us your feedbackOther ways to reach us

Send us your feedback

To provide feedback or to make a complaint, fill out our form below.

You can leave this anonymous — just skip the contact fields. We acknowledge every complaint within one business day. Your details are handled in line with our Privacy Policy.

Your rights

  • You can complain without fear — it will never affect the supports you receive.
  • You can bring a support person, advocate or interpreter.
  • You can ask for your complaint to stay confidential where possible.
  • You can go straight to the NDIS Commission instead of us, at any time.
  • You can ask us to review the outcome if you are not satisfied.